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Almost everything we make is printed for one customer, so the policy is built around getting it right rather than sending it back.
Personalised and custom-printed items — anything carrying your artwork, your photographs or your words — cannot be resold, so they are not returnable for a change of mind. This is why we send a digital proof and wait for your approval before printing.
If what arrives does not match the proof you approved, or the piece has a printing or finishing fault, we reprint it at our cost. Message us within seven days of delivery with your order number and a photograph, and we will arrange the reprint straight away.
This covers, among other things:
Photograph the parcel before unpacking it fully and send us the photograph the same day. Courier claims depend on that evidence, and having it means we can reprint immediately without waiting for the claim to resolve.
Studio designs ordered without any personalisation may be returned within seven days of delivery, unused and in their original packaging. Return postage is paid by the customer unless the item was faulty. Once we receive and inspect it, the refund is issued through the original payment method, or by bank transfer for cash-on-delivery orders.
You can cancel free of charge at any point before your order reaches the printing stage — check the stage on the tracking page. Once printing has started the materials are committed and the order can no longer be cancelled.
Message us on WhatsApp or email us with your order number and a photograph. Most claims are resolved the same working day.